Decrease Text SizeIncrease Text SizeFacebookTwitterYoutubeInstagramLinkedIn

image of kids smiling with text "programs and services" 
return az

Champlain Complex Care Program

Since 2009, the Champlain Complex Care Program has been collaboratively working with hospital and community partners to provide family centered care and care coordination to children and youth who are medically complex, fragile and technology dependent. Based on their specific needs, each child/youth will be assigned to a Family Coordinator and Most Responsible Physician (hospital or community based). This team will provide medical support to the child/youth and family by:

    Identifying the team members required for the care of each child/youth (e.g. specialists, therapists, nursing/home support) Coordinating your child/youth’s medical needs (e.g. emergency department visits, during an admission, discharge) Helping you navigate the health care system and improve access to care (e.g. between and among specialists, between and among community based care) Providing comprehensive medical care for your child/youth Monitoring the progress of your child/youth's medical condition Program Information

    For psychosocial and peer support for parents who are caring for a child with complex medical needs visit the Navigator Program website

    Families who participated in the Pilot Project indicate that the program has:
      >Improved coordination of care for their family >Reduced preventable hospital visits/reduced length of stay in hospital and visits to emergency department Reduced the amount of time they spend trying to communicate with the right person


    Watch this video to hear what families had to say about the Complex Care Program one year after it was piloted.


    Sign up for our newsletter

    In the media

    May 2014 in Ottawa Magazine - LOST IN TRANSITION: Transitioning from the pediatric to adult health care system

    Partner Organizations

    Health Care Connect

    Health Care Connect helps people without a family health care provider find one. You may want to consider registering for the program if:

    • You are actively looking for a regular provider for ongoing family health care needs;
    • You have a valid OHIP card, and
    • You are not currently enrolled with a family health care provider according to Ministry of Health and Long-Term Care records (i.e. you have not signed a Ministry enrolment and consent form)

    To register with the program call 1-800-445-1822. You will need a pen, some paper and your OHIP card when you call Health Care Connect You can also register for Health Care Connect online by entering your information at


    CCAC; CHEO; Coordinated Access; and Ottawa Children's Treatment Centre logos


Take Action
Quick Links

Programs & Health Info
magnifying glass

Letter aLetter bLetter cLetter eLetter fLetter g Letter hLetter iLetter jLetter kLetter lLetter mLetter nLetter oLetter pLetter qLetter rLetter sLetter t Letter uLetter vLetter wLetter xLetter yLetter z