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Keeping CHEO safe and secure

Download a printable version of the information on this page.

We put safety first at CHEO. You’ll need an access card to get into inpatient units. You’ll also need the access card to enter the hospital after 10 pm, when we lock all the doors. After 10 pm, you’ll be able to use your access card at the main entrance only. The main entrance also has an intercom for emergencies.

Every person with an access card has an important role in keeping CHEO patients, families, staff and visitors safe. To keep CHEO as safe as possible:

  • Do not share your card with others.
  • Do not use your card to let strangers into CHEO. If you want to help, suggest they use the Emergency department entrance. Call Security if you feel unsafe, or if something doesn’t seem quite right to you.
  • Make sure no one follows you in when you enter the hospital or ward (even if you recognize the person – there may be a very good reason why they don’t have an access card of their own).
  • Tell the nursing staff on unit or report to the Security office right away if your card is lost or stolen.

Getting into inpatient units

There will be 2 ways to get into inpatient units. Parents and guardians can choose to use an access card or the intercom.

  1. Access card

Parents or caregivers:

  • Can fill out a form to get an access card;
  • Must return the card to Admitting when their child or teen is discharged or transferred to another unit;
  • Will be charged $50 for lost or damaged cards.

To enter the unit:

  1. Swipe the card over the card reader.
  2. Pull the door open when you hear the opening ‘click’.

To leave the unit:
Swipe the card over the card reader by the exit door after you sign out.

  1. Intercom

There is also an intercom outside each unit. A camera allows unit clerks or nurses to see who is ringing the bell. Unit staff can unlock the door from the desk.

To enter the unit:

  1. Press the button to speak to the unit nurse or clerk.
  2. Pull the door open once you hear the opening ‘click’.

To leave the unit:
The nurse or unit clerk will unlock the door for you when you sign out.

All visitors must stop at the main desk in the unit to sign in when they arrive, and sign out when they leave.

Can patients still leave the unit to go to the playroom, coffee shop, gift shop or cafeteria?

Absolutely! We do need to keep track of where patients are, though. Please tell your nurse if your child or teen plans to leave the unit. Patients will need to sign out of the unit when they leave, and sign in again when they return.

Security office

You’ll find the Security office on level 2 (main floor) of the Garry Cardiff Wing, beside the Emergency Department.

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