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Urgent Care Service

What happens during a visit? 
What to bring?
How many visits?


CHEO's Urgent Care Program provides assessment and consultation for children and youth up to 17 years old who have urgent mental health needs such as suicidal behaviour, abrupt decrease in mood or functioning. The urgency or severity of need determines the priority for treatment. Patients are assessed and diagnosed by psychiatrists and psychologists with particular attention to safety and risk. If required, recommendations for follow-up care and treatment will be made.

What Happens During a Visit?

The clinician will talk to the parent and youth. He or she may also ask the parent and youth to complete questionnaires.

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What to Bring

  • Ontario Health Card for each visit
  • Any medications that the patient is taking or a list of them which includes dosages
  • Any past psychological assessments or other assessments from such specialists as occupational therapists or speech/language pathologists
  • Recent school report cards and academic reports
  • Any other relevant reports or information

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How Many Visits?

In order to accommodate the large demand for the service, we are only able to see families for a short period of time and are not able to offer ongoing follow-up care. At the end of the initial assessment (typically one session), the clinician will discuss recommendations and provide feedback to your child’s pediatrician or family doctor. When a child is experiencing significant difficulty with coping and has limited therapeutic support, a brief follow-up may be provided until appropriate follow-up services are arranged. 

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