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CHEO Statement of Values


We value a caring and empathetic approach, shaped by the needs and expectations of our patients and their families, as we accompany them through challenging times. We also value consideration and courtesy with our patients and families, as we do amongst our staff, physicians and volunteers.


We provide leadership in all aspects of children's health and well-being by developing innovative treatments, discovering new cures, teaching the next generation of health care professionals, building community capacity, supporting and enabling our partners to better care for children and youth, and advocating for sound public policies for children and youth.


Trust is paramount at CHEO. We nurture a relationship of trust with families, communities and our funders by subscribing to the most stringent measures of accountability. As such, CHEO is accountable to patients and families for the provision of high-quality care, to the population of Eastern Ontario and Western Quebec for the provision of optimal health care, and to the Champlain LHIN and the Government of Ontario for the efficient use of resources.

Family-Centered care

At CHEO, families are equal partners on the health care team. We recognize that a family includes individuals who offer comfort and love to a patient, while also providing emotional, spiritual and physical support. Our commitment to families is based on a philosophy of mutual respect, communication, partnership, inclusiveness and support.


CHEO's staff, physicians and volunteers are driven by a shared vision of excellence in the provision of care, teaching, research, administration and support services. We seek to continually improve the quality and the efficiency of all our activities through research, benchmarking, learning and evidence-based practices.
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