Virtual Emergency Department update: December 1, 2021
CHEO has had to suspend offering virtual visits to its Emergency Department for at least 90 days, to keep up with an increased demand for in-person services and reduce the department’s wait times.
This suspension allows CHEO to reassign much-needed staff from virtual care to providing in-person support to kids and families who are coming to our Emergency Department.
Where to go for care
As a parent or guardian, you know your child best. CHEO’s Emergency Department is always here to provide in-person care. Visit our Emergency Department Wait Times page for help deciding if you need to come in-person to our Emergency Department, and to learn about alternatives to the Emergency Department for less urgent conditions.
If you need urgent, in-person care our Emergency Department is always here for you — please come! We have safety precautions in place, such as physical distancing markers and you will be required to wear a mask upon arrival.