CHEO’s Emergency Department is now offering virtual urgent care appointments by video, for children and youth in Ontario and Quebec who would typically come to CHEO for medical care. This is one more way we can help children, youth and caregivers physically distance while getting the care they need during this pandemic.
If you need urgent, in-person care our Emergency Department is always here for you — please come! We have safety precautions in place, such as physical distancing markers and you will be required to wear a mask upon arrival.
Check if your family physician or pediatrician is offering virtual care
Did you know: many family physicians and pediatricians are also providing virtual care by phone or video during the COVID-19 pandemic. Call your primary care provider’s office to see what services they are offering at this time.
Always follow their recommendations and advice if they have told you to go to the Emergency Department.
Make sure that CHEO Emergency Department Virtual Care is right for you.
Use our online self-triage form to find out if you/your may be able to be seen by our virtual Emergency Department team. Same-day appointments are offered between 1:00pm and 8:30pm, 7 days a week. If you fill out the request form between 7:30am to 8:00pm our registration clerk will contact you within 30 minutes to review and schedule a virtual appointment, or to let you know if no more appointments are available that day. Appointments are booked in the order that the requests are received.
Once you’ve completed the self-triage form you will be directed to the appropriate service and directed a separate form to book your virtual Emergency Department appointment if eligible.
Reminder: before booking an appointment, please make sure that you/your child or youth will be able to be present on the video call during the appointment time! Avoid booking an appointment at a time when you know your child or youth will be in daycare, sleeping, etc.
What do I do if I/my child needs emergency care after the virtual Emergency Department hours of operation?
If you/your child or youth needs urgent care after 8:30pm, please go to in-person to your nearest Emergency Department. If you/your child's condition is less urgent but still needs treatment within 24 hours, find out where to go for same-day assessment and care.
Reminder: If you/your child’s symptoms are worsening while waiting for your Virtual Care appointment, please proceed to your nearest Emergency Department in-person today.
If you need urgent, in-person care our Emergency Department is always here for you — please come! We have safety precautions in place, such as physical distancing markers and you will be required to wear a mask upon arrival.