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Patients & Visitors

For your child, the most important part of their healthcare team is their family members and support system. Being prepared for your visit to the hospital will help you be more relaxed and more available to help provide emotional support for your child during the recovery process.

Our entire team is committed to making every child or youth’s hospital stay as pleasant, comfortable and safe as possible. You’ll find answers to all your questions about your next hospital visit or stay in this section.

Visiting Hours and Policies   

We want to protect our patients and make sure they get well quickly. Our Visitors' Policy balances family-centred care with the need to prevent the spread of infection. We appreciate your help with this.

Who can visit patients on the units at CHEO?

  • Each patient may have no more than two visitors at one time.
  • Visiting hours are between 3:00 pm and 8:00 pm each day, including weekends and holidays:
  • However, parents, caregivers, brothers and sisters can visit anytime during the day (with no more than two visitors at one time). One parent may stay 24 hours a day. Please let the charge nurse know the names of the immediate family.

Allergy alert!

Some of our patients and staff have severe allergies, so please remember:

  • Do not bring nuts, nut products or latex products (like balloons)
  • Avoid using scented products like perfume, cologne, aftershave, body sprays or hair care products.

Preventing the spread of infections

We want to make sure our patients get well quickly. Please help us prevent the spread of infections by:

  • Staying home if you are sick (a fever, cough, runny nose, sore throat, diarrhea, a new rash or are feeling ill)
  • Cleaning your hands often with soap and water or alcohol-based hand gel. You must wash with soap and water if you can see dirt or if there is mucous on your hands.

What about clinic appointments, day treatment or tests?

Each patient can have up to two parents or caregivers with them during clinic appointments. Please keep brothers and sisters at home.

What about Emergency Department Visits?

Our Emergency Department is open 24 hours a day, 7 days a week. As you can imagine, it’s a very busy place. With so many people coming and going, we must be really careful to prevent the spread of infections. Please remember that only two parents or caregivers can be with a child or teen in our Emergency Department. Please keep brothers and sisters at home.

What to bring - a caregiver's packing list

CHEO mom and blogger, Chloe Girvan, wrote a helpful article on what parents should bring with them for a hospital stay. We encourage you to review it. 

Searching for Restricted Items

There are times when we need to check patients for things that could cause harm to themselves or others. We do this when we feel a search is needed, to keep everyone at CHEO safe. Restricted items can be any personal belonging that could harm a patient or someone else. Learn more about a restricted items search.

Smoking on our propertyno smoking sign

As you may have heard, Ontario’s hospitals are on our way to becoming smoke-free zones – including hospital grounds. As part of this initiative, beginning on December 1, 2016, provincial Tobacco Control Officers will be patrolling hospital grounds to ensure the province’s no-smoking laws are being followed. Anyone caught smoking outside of the designated area will be ticketed and could be fined up to $5,000. Our designated smoking area is located outside, next to the cafeteria patio. A map to the designated smoking area is available at the information kiosk at the main entrance.

Parking lots are on CHEO-OCTC property, therefore smoking in personal vehicles parked on our lots is prohibited. Please note, smoking e-cigarettes and vaping are not permitted anywhere on hospital property, including in the smoking area. Come January 1, 2018, all Ontario hospitals will be going completely smoke-free. If you are ready to quit smoking, the City of Ottawa offers resources to help!

Thank you!

We really appreciate your help as we work to keep CHEO a healthy place for all children and youth.

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