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Get Help Now!

 YSB's 24/7 Crisis Line

Within Ottawa: 613-260-2360
Outside Ottawa: 1-877-377-7775 (toll-free)

Online chat: Thursday to Sunday, 4pm-10pm (0-18yrs old)


Crisis Line

Within Ottawa: 613-722-6914
Outside Ottawa: 1-866-996-0991 (toll-free) (16 yrs and over)


CHEO Emergency Department

Regional Psychiatric Emergency Services for Children and Youth at CHEO 
401 Smyth Road, Ottawa

(0-18 yrs old)

Emergency Departments also at the Ottawa Hospital, the Montfort Hospital, or the Queensway-Carleton Hospital.


 Tel-Aide Outaouais

Gatineau: 819-775-3223
Ottawa: 613-741-6433
Rural Outaouais: 1-800-567-9699 (toll free) 

 To order your FREE guide, “Know What To Do – Preventing Youth Suicide”, call 613-580-6744

If you are having suicidal thoughts or you are concerned your child may be having such thoughts,
watch this video... 

Creating a Suicide Safer Community in Ottawa

Ottawa's Community Suicide Prevention Network includes over 50 organizations. The network was brought together in 2011 by a growing concern about youth suicide and a desire to provide hope and help youth who are at risk. We are working together to make Ottawa a suicide safer community.

For more information or to get involved, please visit us at:  

Know what to watch for

  • Changes in behaviours, friends, or normal activities
  • Changes in physical health and/or hygiene
  • Low energy, poor concentration
  • Declining school performance
  • Increased absenteeism
  • Marked personality change
  • Increased risky behaviour
  • Prolonged negative mood or attitude
  • Preoccupation with appearance and/body image
  • Comments about feeling worthless, helpless, or hopeless
  • Comments about suicide and/or dying

Know what to do

  • If there is an emergency, call 911 or go to the hospital
  • Call a local crisis line (even if you are not the person in crisis)
  • Stay calm and listen
  • Be sensitive to how the person is feeling
  • Never swear secrecy
  • If you have noticed warning signs, talk with the person about what you have observed
  • Educate yourself on local services that can help
  • For students, contact school principal and school counsellor
  • Give the person the crisis line phone numbers on this page
  • Don’t forget to take care of yourself – it’s especially important when supporting others

Know what to say

  • Say something! Don’t be afraid of sounding clumsy
  • Be patient, compassionate, and non-judgmental
  • Ask the person how they are feeling and if they are thinking of suicide
  • If someone is suicidal, talking about suicide will not put them at greater risk
  • Really listen. Give 100% of your attention
  • Be sensitive, but direct
  • Let the person know you are concerned, and give examples of why
  • Example: “I’ve noticed that you’ve been not yourself lately, I’m concerned about you. Could we talk about it?


Take Action


 Kids Health Alliance logo

Improving access to coordinated, consistent, high-quality health care for children, youth and their families. 

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