MyChart

You can add upcoming appointments from MyChart into your personal calendar by clicking on the selecting the “Add to Calendar” link when viewing an upcoming appointment.

A proxy is a parent, caregiver or guardian who has access to your health record. This means they're able to see upcoming appointments, prescriptions, test results and more. Once you have your own MyChart account, it's up to you who has access to your health information. You can control this by adding or removing proxies, by following the steps below.

To add a new proxy

• From the MyChart menu, click Share My Record and select Friends and Family Access.
• Click Invite Someone to give proxy access to a parent or caregiver. They will receive an email notification inviting them to access your record. You can revoke their access at any time.

To remove an existing proxy

• From the MyChart menu, click Share My Record and select Friends and Family Access.
• Click Revoke to remove someone's proxy access. They will not receive a notification when you do this.

Questions?

If you have any questions or concerns about the privacy of your personal health information, don't hesitate to contact privacy@cheo.on.ca.

If your child or youth is 12 years of age or older and does not have the capacity to consent to the sharing of their Personal Health Information (PHI), please reach out to mychart@cheo.on.ca.

If you're looking to deactivate your MyChart account, follow these steps:

• From the MyChart menu, click on Security Settings.
• From here, follow the link in the Deactivate Your Account box to visit the account deactivation page. Make sure you read all of the instructions on this page before deactivating your account.

To access MyChart, visit the login portal.

To review and update your notification settings, log in to MyChart and follow these steps:

• Click “Menu” on the top left corner of the page
• Select “Communication Preferences”
• Select “Health” and scroll down to Test Result
• From here, you can toggle on/off email, text and push notifications as well as an optional Daily Summary which collects all of the different notifications you might receive in a day into one notification.

Results for many tests are now available via MyChart soon after they have been processed and completed by the lab.

Lab results will be released six hours after processing, and diagnostic imaging and pathology results will be released at noon the next business day after processing.

At your next scheduled appointment your care team will review your test results, along with any questions you may have about them. They may add notes and comments in MyChart sooner. If the results of your test require a change in your treatment or indicate a change in your health condition, a member of your care team will contact you directly to discuss.

If seeing your results right away causes you some concern and you prefer to wait and hear them from your care team directly, please turn off test result notifications in MyChart:

• Tap the “Account Settings” button:
• From the Account Settings page, toggle the “Notifications” off  (Grey = Off, Green = On (called “Push Notifications” on Android)What test results are and are not released to MyChart?

Released to MyChart:

• Lab and microbiology results
• Pathology reports
• Medical imaging reports

Not released to MyChart:

• Genetic results
• Sensitive results (HIV, pregnancy tests, cervical swabs for chlamydia and gonorrhea, vaginal swabs for trichomonas, syphilis, hepatitis B and C, PCR)
• Specialty procedure results (for audiology, cardiology, Gastrointestinal testing, etc.)

Some sensitive test results are only given in person or over the phone. These test results are not typically available in MyChart. If you feel your test results should be available, but you don’t see them, please contact your healthcare team.

You can view:

• a list of health issues, allergies and medications
• most lab and imaging test results
• growth chart information
• eyeglass/contact prescriptions
• password protected PDF versions of other health information you have requested from Health Records/HIM Department
• select letters and notes from health-care providers
• upcoming and past appointments, along with summaries from your visits
• summaries of visits to the Emergency Department and inpatient units
• surgery reminders, upcoming surgery date information and surgery visit summaries

• Send two-way, secure communications between yourself (the patient/family) and your CHEO care team.
• Upload a photograph of yourself/your child or youth to the health record, for use by CHEO as an extra method of identification.
• Complete any questionnaires you've been asked to fill out before an upcoming visit with your CHEO care team.
• Send a copy of part or all of your health record to a provider outside of CHEO using a one-time share code.
• eCheck-in for appointments, and update your demographics, primary care provider and health card information before arriving at your appointment.