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Inpatient Medicine

Information for Patients and Caregivers

We know being in the hospital can feel overwhelming. Your care team is here to support you and your child throughout your stay.  

  • You know your child best. We encourage caregivers to share observations, ask questions, and participate in care.  

  • Up to 2 people may be at bedside during the day.  

  • 1 caregiver may stay overnight.  

  • During peak viral season (November-March), visitors and children under 12 are not permitted. Caregivers are not considered visitors.  For more information, visit Peak Viral Season.

  • Please do not give your child any medications unless provided by a nurse.  

  • Let the medical team know about any medications your child takes at home to ensure they are ordered during their stay.  

  • 4E and 5E are secured units. A caregiver pass is required for entry.  

  • One family pass is provided through Admitting (level 2, across from the coffee shop).  

  • Private rooms are not available. Limited single rooms are reserved for patients requiring isolation. 

  • If your child is on isolation precautions, your team will review any additional requirements with you, which will include limiting your movement around the unit.  

  • Use the call bell at your bedside if you need assistance.  

  • If leaving the room, let your nurse know and ensure your child can access the call bell.

  • Washrooms in patient rooms are for patients only.  

  • Caregiver washrooms are available on each floor.  

  • Additional washrooms are located near the elevators.  

Open 24/7 and available for all families.  

Includes:  

  • Laundry facilities 

  • Caregiver showers 

  • Seating and relaxation space  

  • Kitchenette  

  • Coffee, tea, occasional snacks  

An area for personal reflection, prayer and religious celebrations of all faiths is located on the 3rd level next to the Day Surgery Family Waiting Room.

  • Playrooms and activities may be available. Ask your nurse for details.  

  • Child Life Specialists help children cope with hospitalization, prepare for procedures, and provide support during treatment.  

  • Rounds occur daily, though timing may vary by team.  

  • Ask your nurse when rounds are expected.  

  • Caregivers are encouraged to participate, ask questions, share concerns, and discuss discharge goals.  

  • All patients aged 12 and older complete a brief screening with a nurse.  

  • Caregivers may be asked to step out during screening.  

  • Additional support is available if needed.  

  • Available 24/7 to support admissions, transfers, and discharges.  

  • Ask to speak with them if you have unresolved questions or concerns.  

  • Teaching and discharge planning begin early in your child’s admission.  

  • Families can expect education and hands-on practice for new medications, equipment, or treatments.  

  • Our goal is to help you feel confident caring for your child at home.  

  • Discharge planning starts when your child is admitted and may involve many team members.  

  • Before leaving, your nurse will review:  

    • After Visit Summary (AVS) 

    • Prescriptions  

    • Required discharge paperwork  

  • Social Work and Spiritual Care are available to support families.  

  • Please respect the privacy of other patients and families.  

  • Photos, videos, and recordings require permission.  

  • Abusive, threatening, or intimidating behaviour will not be tolerated.  

Meals and Food Services

  • Meals are ordered through Room Service.  

  • Your nurse will confirm any dietary restrictions.  

  • Kitchen hours: 8AM to 7PM

  • Place final orders by 6:30PM

  • Order using the QR code or phone number on the menu.  

  • Meals can be ordered from the Guest Menu.  

  • Payment options include cash, debit, and credit.  

  • Additional food options:  

    • Rainbow cafeteria (Level 1) 

    • Oasis Coffee Shop (Level 2) 

  • Feeding and pumping support is available throughout your stay.  

  • Staff can provide supplies, explain storage and labelling procedures, and answer questions.  

  • Available for patients and caregivers. 

  • Snacks, drinks, dishes, and utensils.  

  • Personal food may be stored in the fridge if labelled and dated if not on isolation precautions.  

Print as a PDF fact sheet

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