Parking

CHEO’s parking lot ‘e’ closing in preparation for new parking garage construction
As we embark on the first steps to grow our campus and the upcoming construction of CHEO’s new Children Integrated Treatment Centre (1Door4Care), a new parking garage will be built to accommodate more visitors and staff as well as make space for the new building.

Starting September 15 at 4pm, CHEO will continue to have two parking lots for families and visitors to use during this construction: lot "A" located beside the hospital, adjacent to the Garry Cardiff Wing entrance, and lot "B" located across from the main building entrance.

Follow signs when you arrive at CHEO to help direct you to family and visitor parking.

Allow enough time before your appointment to find parking. Parking demand peaks between 9:30am and noon.

If necessary, you can find additional parking next door at the Ottawa Hospital General Campus or on nearby city streets. CHEO parking passes are only valid at CHEO and not at The Ottawa Hospital's General Campus.

Accessible spaces

We have a total of 37 accessible parking spaces available to the public, 14 of which are van accessible. Keep an eye out for signage indicating these spaces, or visit our Maps & Locations page and look for the accessible parking icons in the maps.

Accessible spaces are available at several locations:

• Public Lot A
• Pay and Display near the main entrance
• CTC/Roger Neilson House traffic circle

If a CHEO parking pass holder requires an accessible parking spot and one isn't readily available in Lot A, an exception may be granted for you to park in the Pay and Display area. Please notify CHEO's Security and Parking Services in advance, to make sure that a parking infraction isn't mistakenly issued.

Parking rates

All parking revenue goes towards buying medical equipment, supporting our programs and building new care environments at CHEO.

CHEO has been able to provide one of the lowest hospital paid parking rates in comparison to our partner hospitals in the City of Ottawa.

Families in financial need may ask for help with parking costs. Speak to your social worker or the CHEO Social Work office for more information.

Extended use passes

Extended use passes can be used on non-consecutive days and are valid for one year from date of purchase. Passes have in/out privileges for each 24 hour period.

Passes offered include:

• 5-Day Pass - $35.00
• 10-Day Pass - $70.00
• 15-Day Pass - $90.00
• 30-Day Pass - $150.00

You can purchase parking passes at the Parking & Security office at CHEO's 401 Smyth Road campus.

In and out privileges

• If you need in and out privileges, you can now upgrade to a 24-hour day pass at a pay station kiosk or at the Security office on CHEO's main floor. Your original entry ticket will become your in and out pass for the day, simply scan your ticket using the barcode reader at the entry or exit lane. If you lose your day pass, notify us at the Security office and we will print a new pass for you remotely at any of our parking kiosks.
• Remember: your day pass is valid for 24 hours from the time of entry, not the time of payment.

Paying for parking

• If paying by cash, you must bring your parking ticket inside the hospital and use a pay station kiosk.
• Pay station kiosks are located at the main entrance of the hospital, the Garry Cardiff Wing hallway and the Emergency Department entrance.
• You can pay at the pay station kiosk or exit gate using cash, debit, credit (Master Card, American Express and Visa), Apple Pay and Google Pay.
• Automated banking machines (ATMs) are located beside each of the pay station kiosks if you need to withdraw cash.

Pay station kiosk tips

• When you are ready to leave, make sure you have your ticket with you and go to a nearby pay station kiosk
• Scan your barcode ticket using the red light barcode scanner
• Insert cash or a credit card, with numbers facing up and the black magnetic stripe facing down. Your ticket will be validated and returned to you. If you need a receipt, press the receipt button at this time.
• Take your paid ticket with you and proceed to the parking lot, you will have thirty minutes to leave the lot
• When you arrive at the exit lane, scan your barcode ticket using the red light barcode scanner

Getting assistance

If you have any questions about paying for parking, you may visit the CHEO Security office located on the second floor, near the Emergency Department, or call 613-737-2227.

The automated pay stations, entrance gates and exit gates are each equipped with call buttons that will put you in contact with the CHEO Security office. If someone is not immediately available to answer you, you can contact CHEO reception at 613-737-7600, and they will contact one of the Security staff on duty.

For any comments on our parking services, please email webmaster@cheo.on.ca