Paying online
If you would like to pay your bill online, you can pay CHEO through your online banking or by credit card. Please note we do not accept Interac e-Transfer.
Online banking
If you bank with any of the following institutions and have access to online banking, you can pay your CHEO bill online.
- RBC
- TD
- Scotiabank
- Bank of Montreal
- CIBC
- National Bank
- Desjardins
Make sure to add CHEO as a payee for online bill payment.
Credit card
We are pleased to offer an online payment option for anyone wishing to pay their bill with a credit card.
Paying in-person at the Finance window
The CHEO Finance window is open Monday and Thursday from 8:00 a.m. until 3:00 p.m.
We are located on the 1st Floor, main hallway - room 1176A. Visit the Maps and locations page for more information.
Ambulance charges
The Ministry of Health and Long Term Care sets a charge of $240 for using an ambulance. This amount is reduced to $45 if you are:
- A resident of Ontario with a valid Ontario Health Card, and
- The ambulance was medically necessary (usually determined by the attending physician).
If you are not an insured resident, or if using the ambulance was not medically necessary, CHEO is required to charge you the full $240.
Physician Billing Services
If you received a medical encounter with a physician in the following divisions, please contact the Physician Billing Dept. to pay your physician service. We can be reached by email at dpabilling@cheo.on.ca or by telephone at 613-737-7600 ext 2072.
●Inpatient Services● Adolescent Medicine● Cardiology● Cardiology Procedure Lab● Developmental Pediatrics● CTC● Emergency Department● Endocrinology● Gastroenterology● Scope Clinic● Genetic Services● Hematology & Oncology● MDU● Infectious Disease● Immunology● Allergy Clinic● Metabolics● NICU● PICU● Nephrology● Neurology● EMG Lab● Pediatric Medicine Clinics● Respirology
Please note physician services are not included in the hospital facility fees and are treated separately. We accept the following methods of payment: E-transfer, Visa, Mastercard, Amex or by cheque. For specifics, please contact us via email and we will provide you with the necessary information and a receipt upon completion.
Contact us
In-person
If you would like to pay your bill in person, please visit our Finance window which is located on the first floor of the main Campus.
Our finance window is open 2 days a week:
- Mondays: 8am to 3pm
- Thursdays: 8am to 3pm
Please note, that if there is a statutory holiday on the Monday, our finance window will be open on the Tuesday and Thursday of that week.
By telephone or email
You can contact us Monday to Friday, 8am to 4pm:
- Phone: Patient Accounts at 613-737-2242
- Fax: 613-738-4233
- Email: accounts@cheo.on.ca