Amenities

To prevent the spread of infection and keep kids, caregivers and staff safe, we have had to limit some of the amenities available at CHEO right now.

View our COVID-19 page for the full list of currently available amenities and accommodations.

Accommodations

For families from out of town or wanting to stay close to a child in critical care, there are two reasonably prices overnight accommodations across the street from CHEO.

Ronald McDonald House

Ronald McDonald House provides a home away from home feel, where rooms are reserved for families of children undergoing complex treatment or procedures. These rooms require a referral from a social worker, nurse or other member of your health-care team.

Rotel

Rotel rooms provide a place to stay for any family members and friends visiting patients at CHEO. For reservation information, call 613-733-1412.

Accessible washrooms

Accessible washrooms can be found in these locations.

Level one (basement)

Max Keeping wing:

across from the elevator

Main building:

directly across from the Rainbow Cafeteria entrance
next to the CHEO boardroom

Garry Cardiff Wing:

near the Medical Records department

Level two (main floor)

Max Keeping wing:

across from the elevator

Main building:

around the corner from the Admitting department, next to Clinic C6
near the blood laboratory
in the waiting area, across from Clinic 3 (includes a powered and height adjustable adult-size change table)
in the Emergency Department

Level three

Max Keeping wing:

across from the elevator
across from the Operating Room family waiting room / around the corner from the elevators
inside the surgical day unit waiting area

Food services

Staying at CHEO? Order food to your bedside

CHEO patients, parents and caregivers can now place an online order for food right to the bedside, using the CBORD® Patient™ app! While staying at CHEO, you can download the app through the Apple iStore or Google Play and use it to place an order.

Here’s what you’ll need to log-in:

CHEO’s hospital code: cheo1H8L1
The patient’s 9 digit MRN (found on their bracelet)

Once logged in, you’ll be able to browse customized menu options that take into account a patient’s allergies and any recommendations from their doctor. You can order from both the patient and guest menu (for parents and caregivers) through the app.

To order room service, download the app:

Apple iStore

Google Play

Visiting CHEO? Check out one of our cafés

Rainbow Café

The Rainbow Café is on Level 1. It offers hot and cold meals made using fresh, high quality ingredients. It has a sauté station with made-to-order lunch dishes, a sandwich station and a grill, as well as Pizza Pizza products, Timothy's coffee and David's Tea. It is open from 6:30 am to 2 pm, Monday to Friday.

To order food in advance for pick-up, head to:

Caf-to-go mobile ordering service

Oasis Café

The Oasis Café is on Level 2, near the Main Entrance. It offers Mr. Sub and Pizza Pizza products, as well as Starbucks coffee. It is open every day from 7:30 am to 11 pm.

Family lounges

There are two family lounges available for families in need of a place to rest.

Ronald McDonald Family Room 1

Located on 5 West, this room is available to any family of children and youth who are inpatients or here for a clinic visit. Families can use the room to rest, make a phone call, do laundry, or simply find a change of scenery. There is also a shower available for those spending a few days at the hospital.

Ronald McDonald Family Room 2

This room is in near the Intensive Care units on Level 3. It is reserved for families with children and youth in intensive care.

Wi-Fi access

In order to keep patients and families connected with loved ones outside the hospital, CHEO makes wireless internet connectivity available free of charge.

Simply open your laptop or mobile device and select “CHEO_Guest” from the list of networks. Then click “Connect.” Before doing so, please familiarize yourself with our terms of use.

Showers

Showers can be found in the Level 1 locker rooms, directly across from the Rainbow Café.

Gift shop

Our CHEO Tree House gift shop is on Level 2, by the Main Entrance of the hospital.

Owned and operated by CHEO, all proceeds help support programs and services within the hospital. It offers a wide variety of gifts, magazines and novelty items, including toys, stuffed animals and personal hygiene items.

The gift shop is open from 9 am to 5 pm, Monday to Friday, as well as from noon to 4 pm on weekends.

Family members and friends can order a customized gift basket or special gift for a CHEO patient. Orders for gift baskets and general gifts can be placed by phoning 613-737-7600 x 2155. Our staff will be pleased to provide you with suggestions. Delivery to the room is within two hours of ordering.

Multi-faith prayer room

The multi-faith prayer room can be found beside the surgery waiting room on Level 3. This room is a quiet, calm space to retreat to. Materials from different faiths are available within the room. Denominational services and non-denominational support is available to all patients, families, visitors and staff through the Spiritual Support Services department. A member of the Spiritual Support Services Team is on-call 24 hours a day and can be contacted through the hospital reception or any staff member on your child's unit.

ATMs

There are two ATMs at CHEO. One is in the main lobby, and the other is near the Emergency Department. There are also change-making machines in the Rainbow Café.

Pay phones

Pay phones are available throughout the hospital, including the main and emergency entrances, and on most floors. There are no phones in patient rooms.

Parent phones are located near the nurses' station and can be used free of charge to make local phone calls only.

A TTY pay phone is located in the main entrance. The hospital also has two portable TTYs for patients and families. One is in the Emergency Department and the other can be found through the Audiology Clinic.