Amenities

To prevent the spread of infection and keep kids, caregivers and staff safe, we have had to limit some of the amenities available at CHEO right now.

View our COVID-19 page for the full list of currently available amenities and accommodations.

Accommodations

For families from out of town or wanting to stay close to a child in critical care, there are two reasonably prices overnight accommodations across the street from CHEO.

Ronald McDonald House

Ronald McDonald House provides a home away from home feel, where rooms are reserved for families of children undergoing complex treatment or procedures. These rooms require a referral from a social worker, nurse or other member of your health-care team.

Rotel

Rotel rooms provide a place to stay for any family members and friends visiting patients at CHEO. For reservation information, call 613-733-1412.

Food services

There are two food services areas open to patients, visitors and staff. Several vending machines are also available after hours.

Rainbow Café

The Rainbow Café is on Level 1. It offers hot and cold meals made using fresh, high quality ingredients. It has a sauté station with made-to-order lunch dishes, a sandwich station and a grill, as well as Pizza Pizza products, Timothy's coffee and David's Tea. It is open from 6:30 am to 2 pm, Monday to Friday.

Oasis Café

Family lounges

There are two family lounges available for families in need of a place to rest.

Ronald McDonald Family Room 1

Located on 5 West, this room is available to any family of children and youth who are inpatients or here for a clinic visit. Families can use the room to rest, make a phone call, do laundry, or simply find a change of scenery. There is also a shower available for those spending a few days at the hospital.

Ronald McDonald Family Room 2

This room is in near the Intensive Care units on Level 3. It is reserved for families with children and youth in intensive care.

Wi-Fi access

In order to keep patients and families connected with loved ones outside the hospital, CHEO makes wireless internet connectivity available free of charge.

Simply open your laptop or mobile device and select “CHEO_Guest” from the list of networks. Then click “Connect.” Before doing so, please familiarize yourself with our terms of use.

Showers

Showers can be found in the Level 1 locker rooms, directly across from the Rainbow Café.

Gift shop

Our CHEO Tree House gift shop is on Level 2, by the Main Entrance of the hospital.

Owned and operated by CHEO, all proceeds help support programs and services within the hospital. It offers a wide variety of gifts, magazines and novelty items, including toys, stuffed animals and personal hygiene items.

The gift shop is open from 9 am to 5 pm, Monday to Friday, as well as from noon to 4 pm on weekends.

Family members and friends can order a customized gift basket or special gift for a CHEO patient. Orders for gift baskets and general gifts can be placed by phoning 613-737-7600 x 2155. Our staff will be pleased to provide you with suggestions. Delivery to the room is within two hours of ordering.

Library (Kaitlyn Atkinson Family Resource Library)

Our Kaitlin Atkinson Family Resource Library has materials on child and youth health, illness and injury, as well as parenting. It is free and open to the public.

The library is open Monday to Friday, 8 am to 4 pm. It is located on Level 1 of the main CHEO building, across from the elevators. Learn more about the Kaitlyn Atkinson Family Resources Library.

Multi-faith prayer room

The multi-faith prayer room can be found beside the surgery waiting room on Level 3. This room is a quiet, calm space to retreat to. Materials from different faiths are available within the room. Denominational services and non-denominational support is available to all patients, families, visitors and staff through the Spiritual Support Services department. A member of the Spiritual Support Services Team is on-call 24 hours a day and can be contacted through the hospital reception or any staff member on your child's unit.

ATMs

There are two ATMs at CHEO. One is in the main lobby, and the other is near the Emergency Department. There are also change-making machines in the Rainbow Café.

Pay phones

Pay phones are available throughout the hospital, including the main and emergency entrances, and on most floors. There are no phones in patient rooms.

Parent phones are located near the nurses' station and can be used free of charge to make local phone calls only.

A TTY pay phone is located in the main entrance. The hospital also has two portable TTYs for patients and families. One is in the Emergency Department and the other can be found through the Audiology Clinic.