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Medical Imaging

We provide a full range of medical imaging services to children and youth in our region and beyond. We also provide limited MRI services to adults in our region by appointment only, and tertiary care services in our area and beyond.

For scheduled appointments, we prioritize our patients based on acuity. Sometimes, outpatient appointments can be delayed.

Medical Imaging requisition form

You can use the medical imaging requisition form to book an appointment. Please bring your valid health card with every visit.

We offer these tests:

There are no appointments necessary for general x-ray examinations. If you have a request for an X-ray exam, please drop by between 9 am to 4 pm Your requisition must be signed by your health-care provider.

Contact us at: 613-737-2299.

By appointment only. Contact us at: 613-737-7600 extension 2642.

Fax your requisition to 613-738-4872.

Please expect to be at CHEO for a minimum of 2 hours

By appointment only. Contact us at: 613-737-7600 extension 2643.

Fax your requisition to 613-738-4872.

Please expect to be at CHEO for a minimum of 2 hours

By appointment only. Contact us at: 613-737-7600 extension 2300.

Fax your requisition to 613-738-4872.

Please expect to be at CHEO for a minimum of 2 hours

Hours of operation 8 am to 5 pm.

By appointment only. Contact us at: 613-737-7600 extension 2644.

Fax your requisition to 613-737-2306.

Please expect to be at CHEO for a minimum of 2 hours.

Please remove all piercing and jewelry prior to coming to the appointment.

Hours of operation: 7 am to midnight, 7 days a week. After 10 pm the main hospital doors are locked. For appointments after 10 pm, please use the emergency entrance.

By appointment only. Contact number: 613-737-7600 x 3945. Fax your requisition to 613-737-2306.

Please expect to be at CHEO for a minimum of 2 hours.

Location

Medical Imaging is located on the main floor (second floor) of the hospital.

How to access copies of medical imaging

You can now view, store and instantly share your medical imaging records through a new partnership with PocketHealth (Please note PocketHealth charges a fee for this service).

Follow these steps to access copies of your medical imaging:

  1. Go to pockethealth.com/CHEO.
  2. Click on ‘request your record’
    Note: PocketHealth requires you to provide your CHEO Medical Record Number (MRN#). This number can be found on forms/documents you received while you were at CHEO and is a 9-digit number that starts with 0. If don’t know your MRN#, please call our Digital Library (613-737-7600 ext. 2307) to get it. As a way to confirm who you are, we will ask you to provide two identifying pieces of information over the phone. This could include the patient's full name, sex, date of birth or OHIP Card #.
  3. Once your records are ready to view, you’ll receive an email from PocketHealth with a secure link.
  • For recent images: access will be available 2 days after your images have been completed.
  • For recent reports: access will be available 10 days after your report has been finalized by a radiologist.

Have questions? Visit PocketHealth’s FAQ page to learn more.

CHEO has partnered with PocketHealth, a secure online platform that enables community health-care providers to access their patient’s medical imaging records from CHEO quickly and easily.

How can I access my patients’ imaging records?

Instead of a CD, you’ll receive an access page via email, fax or hard copy from a CHEO provider or patient, with instructions on how to access their imaging.

  • Go to pockethealth.com/view
  • Enter the patient’s date of birth and security code found on the Access Page.
  • Securely view your patient’s imaging in full diagnostic quality on PocketHealth’s Health Canada/FDA-compliant cloud viewer (eUnity TM), or download these files without compression for offline use or to import them into your RIS/PACS.
  • To request an imaging record, please fax us at 613-738-4872. Please clearly indicate your preferred fax number for this request.

For support visit pockethealth.com/referring-physician, or contact PocketHealth Support at 1-855-768-4455 or providers@pocket.health.

Radiation Safety at CHEO

At CHEO, we prioritize your child’s safety in every aspect of their care — including medical imaging. Based on the latest evidence and advancements in radiology, we’ve removed the use of lead shielding during imaging procedures, as it does not reduce radiation exposure and can interfere with image quality. The only exception is thyroid shielding, which is still used in our dental clinic.

Why we removed lead shielding:

  • Modern Technology: Advances in imaging technology have significantly reduced radiation exposure.
  • Proven safety: Research shows that shielding does not provide additional protection.
  • Clearer images: Shielding can obscure important anatomy.
  • Faster, more accurate results: Without shields interfering with images, diagnoses can be made more quickly and with greater accuracy.

We are committed to transparency and patient safety. This policy update ensures we continue to provide the best care for children and youth.

For more information, please refer to these links:

Need more information?

Visit the medical imaging resource section to learn about a variety of health topics for children and youth and access CHEO recommended websites, books, apps, videos and more!

Resources and support

Have you registered for MyChart?

MyChart is a free, secure, online patient portal that connects patients to parts of their CHEO electronic health record, anywhere, at any time. 

MyChart