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HomeClinics, Services & ProgramsA-Z DirectoryInfectious Diseases Clinic

Infectious Diseases Clinic

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Children, youth and families   Healthcare providers

About the Infectious Diseases Clinic

CHEO's Infectious Diseases Clinic treats and supports children and youth dealing with:

  • infectious disease related illnesses
  • maternal exposure to hepatitis B and C

We also help:

  • rule out immune deficiency
  • provide immunization counselling

Information for children, youth and families

Before your appointment 

Please sign up for a MyChart account, prior to your first visit.  

Our scheduling team will call you to schedule an appointment.  

If something changes and you need to reschedule your appointment, please let us know at least 24-48 hours in advance by calling 613-737-7600 x2222.  No-shows or frequent cancellations may result in discharge from the service. 

Frequently asked questions

How can I make an appointment?

All patients must be referred by a Physician or Nurse Practitioner. After a referral is received, we will notify the referring Physician or Nurse Practitioner whether the referral has been accepted or denied. If accepted, we will provide an estimated wait time. This wait time can vary based on demand and urgency. Once we have an appointment spot to offer, our Scheduling Team will call you to schedule an appointment.  

Who should I contact if I am worried or have questions?

  • For any emergency, call 911. This includes emergencies involving your child’s Infectious Disease-related concerns.

  • For patients who are being followed by the Infectious Disease Clinic: For patients who have seen a CHEO Infectious Disease Provider, call your Nurse Case Manager or send a direct message to them through MyChart. This is not for urgent calls. Our nurses are here to give support, education and will work to coordinate your child’s care. It may take 3-5 days for us to get back to you (and sometimes longer during holidays). We will return the most serious calls first. Please avoid leaving multiple messages for the same issue.

  • For patients who are waiting for their first visit with the Infectious Disease Clinic: Please do not call the nurses’ line if you have not yet been seen by a CHEO Infectious Disease Provider. Please call your family doctor, pediatrician or visit your nearest walk-in clinic for everything else.

 

Sign up for MyChart to access your CHEO health record anywhere, any time. 
MyChart is a secure, online patient portal that connects you to parts of your CHEO electronic health record and allows you to send two-way secure communication to your care team, complete any questionnaires your care team sends and much more. 
To learn more about MyChart and sign up, visit our MyChart page and fill out the MyChart Access Request Form.

 

Looking for more resources or supports on Infectious Diseases? 

Visit our Infectious Diseases resource and support page to find helpful websites, local contacts, videos and more. 

Information for healthcare providers

Make a referral

 

Our clinic is now accepting e-referrals with Ocean!

If you’re already on Ocean, look us up via your account by searching "CHEO".
If you don’t yet have an Ocean account, no problem - signing up is free.

Make a referral in Ocean

 

You can make an e-referral using Ocean, or send a referral by mail or fax to our address below.

Referral criteria and eligibility
We accept patients by referral. Please have your pediatrician or family doctor send a referral to: 

Clinic C-1 
Infectious Diseases Clinic, CHEO 
401 Smyth Road 
Ottawa, ON K1H 8L1 
Fax: 613-738-4292 

Other helpful information for providers

Antimicrobial Stewardship App

The Antimicrobial Stewardship Committee has created an app. This app will help you learn about guidelines, pathogens and antimicrobials in your area.

View the web version of this app

Download the app for iPhone or Android

Contact us

Clinic C-1 
Infectious Diseases Clinic, CHEO 
401 Smyth Road 
Ottawa, ON K1H 8L1 
Fax: 613-738-4292 

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