Annual Report 2025-26: Building on our legacy. Delivering for the future

Annual Report 2025-26: Building on our legacy. Delivering for the future

Message from CHEO's Board of Directors

The mission of CHEO is to make it easier for children and youth across our region to get the specialized care they need when they need it. Our 2024–29 strategy guides that work and keeps us focused on what matters most.

We know families, especially those navigating complex challenges, need timely, well-coordinated care. That’s why we’ve been working closely with partners across the health system to reduce wait times and improve access, particularly for children and youth from diverse and underserved populations.

We also recognize that delivering on our strategy depends on our people. This year, we continued to invest in a strong, supportive culture where our staff, medical staff, learners and volunteers feel valued, empowered and equipped to provide the best possible care.

There has also been important progress in reimagining the spaces and systems that support care at CHEO. This year, we opened a new parking garage to make visits a little easier for families. We also broke ground on our Integrated Treatment Centre and are already seeing that vision begin to take shape. Alongside ongoing improvements to our digital and clinical systems, these investments help create a more connected, modern health system and approach to care.

Caring for children also means caring for the world they will grow up in. As such, sustainability remains a key part of our work. By the end of 2025, we reached a 30 per cent reduction in greenhouse gas emissions — an important milestone as we work toward our goal of net zero by 2050.

Our reconciliation work also remains incredibly important. We are working to create environments that welcome Indigenous voices and recognize their value. This means building cultural safety into the foundation of our organization, and continuing to advance reconciliation through meaningful, sustained action.

Through innovation, collaboration, and a shared commitment to getting better every day, we are reimagining how pediatric care can be delivered. As the pediatric specialized care centre for Canada’s capital with a significant catchment area, we are helping shape a system that is more personalized, accessible, and equitable for every child and youth we serve.

As we look ahead, we remain grounded in our vision to ensure the best life for every child and youth. It is a commitment that continues to guide and inspire every we do.

Vera Etches headshot

Dr. Vera Etches

President and CEO, CHEO

Jim Armour HeadShot

Jim Armour

Chair, CHEO Board of Directors

CHEO's Strategy: 2024-29

CHEO Strategy tree, with text encouraging you to click the image/hyperlink to learn more about our Strategy

After extensive consultation with more than 1,600 staff, medical staff, learners, volunteers, children, youth, families and community partners, the CHEO Board of Directors adopted CHEO’s 2024-29 Strategy — a roadmap to guide our work over the next five years.

Our destination is ambitious but simple: by 2029 it will be easier and quicker to access safe, inclusive and leading-edge care at CHEO and in our community thanks to strengthened teams and partnerships.

The excellent care we provide will be fueled by the research, innovation and improvement that we all do. All of this and more will be accomplished in newly redeveloped spaces that are being designed and built in the years ahead to meet the needs of the children and youth that we serve, our growing team and community.

CHEO by the numbers

Visits

Total number of visits at CHEO: 693,088

Total number of outpatient visits: 619,004

Clinic, service or programTotal visits
Ambulatory Care 209,971
Development and Rehabilitation (CTC) 77,531
Genetics 15,114
Medical Imaging 97,761
Emergency Department 67,101
Home and Community Care 39,278
Inpatient admissions 6,983
Hematology/Oncology 17,616
Mental Health 31,631
Neurodevelopmental Health 35,276
Surgery 12,108
Data: April 1, 2025 — March 31, 2026

Financial Operating Statement

CHEO Financial Operating Statement
April 1, 2025 - March 31, 2026

RevenuePercentage

Ministry of Health and Ontario Health Funding

57%

Other Funded Programs

21%

Other Revenue

11%

Patient Services

10%

Amortization of Deferred Contributions for Equipment

1%

Total revenue (in thousands): 574,098

ExpendituresPercentage

Salaries and Benefits

53%

Other Funded Programs

22%

Supplies and Other Expenses

16%

Medical, Surgical & Laboratory Expenses

4%

Drugs and Medical Gasses

3%

Amortization of Equipment

2%
Total expenditures (in thousands): 574,098

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