We put your safety first.
Every day, we strive to provide exceptional care. The first step is ensuring that children and youth in our care are safe — that we do not cause any harm, like allowing an infection to spread from child-to-child or permit a child to fall.
With research and training, we are constantly monitoring and improving our safety practices. Staff and medical staff are encouraged to report any possible risks. You are too. If you notice anything that may be a safety risk to you or anyone, tell your health-care team or contact Patient Experience.
SPOT (Speed, Proactive, Outreach and Teaching)
How to call SPOT:
- Dial 4444 from any hospital phone. The operator will ask for:
- Your name
- The patient’s name and room number
- The operator will:
- Call back to ensure the care facilitator is aware
- Page the most responsible physician
A Critical Care Team (nurse, physician and respiratory therapist) will arrive at your child’s bedside within 5 to 10 minutes brining with them a cart of medical equipment. They will speak with you, as well as your child’s medical team, to develop the best possible action plan for your child.