CHEO's Patient Experience team is here for you. We are here to strengthen, personalize and enhance your experience at CHEO. We work with you through any difficulties and share any compliments you may have.
We help children, youth and families ensure their voice is heard during and after a visit or stay. We also help you understand your rights and CHEO's policies and procedures.
If you have questions or feedback about CHEO's COVID-19 response, call our hotline: 613-737-7600 extension 6720.
Getting in touch with a patient and family representative
Your feedback is important to us!
Patient Experience is excited to be starting with a new survey vendor in 2022! While we transition to our new vendor, there will be a pause in our email surveys that we send to randomly selected patients and families after their inpatient, outpatient or Emergency Department visit.
We encourage any patients and families who would like to share feedback on their recent stay or visit to CHEO to reach out to our Patient Experience team using the contact information below. Your feedback, both positive and negative, is heard and used to enhance care at CHEO.
CHEO's patient and family representative is here to listen to your experience. Our aim is to ensure that all of your feedback, both positive and negative, is heard and used to enhance care at CHEO.
If you have general questions or feedback about your experience at CHEO, please contact our Patient Experience team. We can be reached:
In-person
Ask one of your care team members to connect you with a member of your Patient Experience Team who would be happy to come and see you during your admission or visit.
By email
Email us at experience@cheo.on.ca
By phone
Call us at 613-737-7600 ext 3078
By mail
Write to Patient Experience at CHEO:
Patient Experience
Children’s Hospital of Eastern Ontario
W1425- 401 Smyth Road
Ottawa, Ontario
K1H 8L1
Interpretation services
Patient Experience is able to provide services in English and French. For all other languages, interpreters are available in-person, virtually and by phone. CHEO’s contracted interpreters and third-party agencies provide interpretation in over 200 languages.
For families who need to or would prefer to communicate in a language other than English or French, visit our Language and Interpretation webpage for more information.