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Patient Experience

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CHEO's Patient Experience team is here for you. We are here to strengthen, personalize and enhance your experience at CHEO. We work with you through any difficulties you might have and share any compliments you may have.

We help children, youth and families ensure their voice is heard during and after a visit or stay. We also help you understand your rights and CHEO's policies and procedures.

Patient and family representative

If you have questions or feedback about CHEO's COVID-19 response, call our hotline: 613-737-7600 extension 6720.

The patient and family representative is here to listen to your experience. Our aim is to ensure that all of your feedback, both positive and negative, is heard and used to enhance care at CHEO.

If you have general questions or feedback about your experience at CHEO, contact our Patient Experience team:

  • call us at 613-737-7600 extension 3078
  • email us at experience@cheo.on.ca

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CHEO
401 Smyth Road
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Phone: 613-737-7600
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