CHEO’s Family Advisory Council (FAC) includes CHEO youth who have “graduated” and families from diverse backgrounds and experiences within CHEO. The FAC is supported by CHEO resource staff from many disciplines, including the senior leadership team, all committed to advancing CHEO’s Partners in Health declaration of values.
What we do
- Partner with CHEO to provide advice and guidance from a patient and family perspective to CHEO’s administration, staff and physicians.
- Advise on changes that can improve the quality of care and services from the patient and family point of view.
- Teach the principles of patient and family-centred care by sharing personal stories during orientation of staff, physicians and students through our Family Faculty.
- Give voice to patient and family perspectives on hospital committees.
- Prepare and present an annual report of our activities to CHEO’s Strategy and Connected Care Committee which is a sub-committee of the Board of Directors.
Our accomplishments
Thanks to advice, feedback and guidance from FAC members, CHEO is:
- making visits to CHEO easier for families (accessible washrooms, family lounges, parent sleep rooms)
- providing families and the public with helpful information and resources, including a patient experience specialist role
- helping parents play an active role in their child's care (perioperative parental presence in the operating room, coordination of Complex Care Program)
Member criteria
Interested parents, guardians or former patients will be selected based on the following criteria:
- have experience with CHEO services within the past two years
- comfortable in speaking in a group with candor
- able to use their personal experience constructively to advise and not just advocate for one solution or view
- able to listen and hear different perspectives
- able to see beyond their own experience to think broadly for all families
- concerned about more than one issue or agenda
Want to become a FAC member? Fill out the online application form
Questions? Contact the Patient Experience team:
- phone: 613-737-7600 extension 3078
- experience@cheo.on.ca