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Our Health Records team is there to help you access your health information when and where you need it. They also help keep your personal health information secure and control who can access it.

Accessing your health information

As part of our emergency response to the COVID-19 situation, CHEO, The Ottawa Hospital and SickKids in Toronto will now allow your patient health record to be securely accessed by partner hospitals should you attend at one of these hospitals during the pandemic. This access is occurring via Epic’s Care Everywhere functionality and your health information will only accessed by those health care professionals providing care to you.

MyChart

MyChart is part of Epic, our new electronic health record system. Learn more about Epic.

You have the right to request and access a copy of your own personal health information any time. One way to view your CHEO health record is to sign up for MyChart, a secure online portal. Learn more and sign up here.

Other ways of accessing your personal health information

For information that is not available in MyChart, you can request it by filling out a Request/Consent for Release/Disclosure of Patient Health Information form. Once filled out, send it to our Release of Information Team in Health Records:

In person/mail

Health Records 

CHEO

401 Smyth Road

Ottawa ON K1H 8L1

Office hours are Monday – Friday: 8 am – 4 pm, excluding stat holidays

By email

Contact us at releases@cheo.on.ca.

By phone

(613) 737-7600 ext 2348

By fax

613-738-4855

Please note that all requests are subject to fees. The fees can be found on the back of the Release form. Due to COVID-19 restrictions, we are encouraging patients and families to pay via Credit Card by contacting the Release of Information Office at 613-737-7600 Ext. 2292. If you are paying for your information via Cash or Debit, please note that this can be done Mondays and Thursdays between the hours of 9am-12pm.  In order to reduce the amount of traffic in the Health Records Department, information can be picked up during the above times as well.

CHEO has up to 30 days to process a request in accordance with the Personal Health Information Protection Act (2004), PHIPA.

If the patient is 12 years-of-age or older, we will require a signed written request from the patient before we can give access to their parent/legal guardian.

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Phone: 613-737-7600
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