We want every patient, family member and visitor to feel welcome at CHEO. We want to make sure that everyone can get the most out of our hospital and services. We are committed to meeting accessibility needs for people with disabilities in a timely manner.
Our goal is to provide everyone who walks through our door with barrier-free access to our facilities, policies, programs, practices and services.
Accessibility when coming to CHEO
Accessible washrooms |
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Looking for accessible washrooms at CHEO? Visit our Maps and Locations page for a full list of accessible washroom locations. We have an adult change table and lift available in the accessible bathroom of the C1-C5 waiting area on Level 2. |
Clear face masks |
| CHEO has clear face masks which staff can wear to make it easier for our Deaf and hard-of-hearing patients and families to understand and communicate with their care providers! If you would find it helpful for your care provider to wear a clear mask, please let them know when you arrive. Please note, there may be some cases where a staff member is unable to wear a clear mask because it doesn't fit them properly. To keep you safe, we need to make sure our staff are always wearing properly fitted masks and personal protective equipment (PPE). |
Entering and exiting CHEO during COVID-19 |
| Families who may experience accessibility challenges entering via the Main Entrance can enter CHEO using the Gary Cardiff Wing entrance. Before you arrive, please call our COVID-19 Screening Team at 613-727-7600 extension 6705. They will meet you at the Gary Cardiff Wing entrance to conduct your COVID-19 screening and help you enter the building. |
Service and emotional support animals |
| Looking for information on service and emotional support animals at CHEO? Visit our Visiting Hours and Policies page for more information, or read our Service Animals policy (tip: you can find this further down on the page, under the "Policies" heading!). |
Accessibility feedback or questions?
We are committed to providing information and services that are accessible for children, youth, families and our community. If you're having troubles viewing or navigating any webpage, document or video on our website please email us. We will be more than happy to provide you the information in a format that meets your needs.
For general questions or to provide feedback about accessibility at CHEO, please contact our Patient Experience team by email or phone at 613-737-7600 extension 3078.
CHEO's Annual Accessibility Plan: 2019-2024
In compliance with the Accessibility for Ontarians with Disabilities Act, CHEO has developed an Annual Accessibility Plan.
Our Accessibility Working Group is made up of patient and family representatives and staff from across CHEO.
This group identifies and works to solve barriers to accessibility at CHEO. They prioritize projects that will improve overall accessibility at CHEO.
| Annual accessibility reports |
Policies
- Customer Service: Providing services to people with disabilities (#218)
- Service Animals (#219)
- Accessibility: Providing a barrier-free environment at CHEO (#225)