We want every patient, family member and visitor to feel welcome at CHEO. We want to make sure that everyone can get the most out of our hospital and services. We are committed to meeting accessibility needs for people with disabilities in a timely manner.
Our goal is to provide everyone who walks through our door with barrier-free access to our facilities, policies, programs, practices and services.
Accessible washrooms
Looking for accessible washrooms at CHEO? Visit our Maps and Locations page for a full list of accessible washroom locations.
Accessibility feedback or questions?
We are committed to providing information and services that are accessible for children, youth, families and our community. If you're having troubles viewing or navigating any webpage, document or video on our website please email us. We will be more than happy to provide you the information in a format that meets your needs.
For general questions or to provide feedback about accessibility at CHEO, please contact our Patient Experience team by email or phone at 613-737-7600 extension 3078.
CHEO's Annual Accessibility Plan: 2019-2024
In compliance with the Accessibility for Ontarians with Disabilities Act, CHEO has developed an Annual Accessibility Plan.
Our Accessibility Working Group is made up of patient and family representatives and staff from across CHEO.
This group identifies and works to solve barriers to accessibility at CHEO. They prioritize projects that will improve overall accessibility at CHEO.
Policies
- Customer Service: Providing services to people with disabilities (#218)
- Service Animals (#219)
- Accessibility: Providing a barrier-free environment at CHEO (#225)