Coming to CHEO?
Visit our Maps and Locations page for latest information on construction at CHEO, including where to find accessible parking.
We want every patient, family member and visitor to feel welcome at CHEO. We want to make sure that everyone can get the most out of our hospital and services. We are committed to meeting accessibility needs for people with disabilities in a timely manner.
Our goal is to provide everyone who walks through our door with barrier-free access to our facilities, policies, programs, practices and services.
Accessibility when coming to CHEO
Entering and exiting CHEO |
| Families who may experience accessibility challenges entering via the Main Entrance can enter CHEO using the Gary Cardiff Wing entrance. When you arrive, please call Security at 613-737-7600 extension 2222. They will meet you at the Gary Cardiff Wing entrance to conduct your screening and help you enter the building. |
Clear face masks |
| CHEO has clear face masks which staff can wear to make it easier for our Deaf and hard-of-hearing patients and families to understand and communicate with their care providers! If you would find it helpful for your care provider to wear a clear mask, please let them know when you arrive. |
Accessible washrooms |
|
Looking for accessible washrooms at CHEO? Visit our Maps and Locations page for a full list of accessible washroom locations. |
Service and emotional support animals |
| Looking for information on service and emotional support animals at CHEO? Visit our Visiting Hours and Policies page for more information, or read our Service Animals policy (tip: you can find this further down on the page, under the "Policies" heading!). |
Accessibility feedback or questions?
We are committed to providing information and services that are accessible for children, youth, families and our community. If you're having troubles viewing or navigating any webpage, document or video on our website please email Accessibility@cheo.on.ca. We will be more than happy to provide you the information in a format that meets your needs.
For general questions or to provide feedback about accessibility at CHEO, please contact our Patient Experience team by email at Experience@cheo.on.ca or phone at 613-737-7600 extension 3078.
CHEO's Accessibility Plan: 2025-2030
In compliance with the Accessibility for Ontarians with Disabilities Act, CHEO has developed an Annual Accessibility Plan.
Our Accessibility Working Group is made up of patient and family representatives and staff from across CHEO.
This group identifies and works to solve barriers to accessibility at CHEO. They prioritize projects that will improve overall accessibility at CHEO.
| Annual accessibility reports |
Policies and documentation
Compliance report
Please note: the Accessibility Compliance Report is built using Adobe PDF Forms. PDF Forms no longer work with older versions of Adobe Reader including Adobe Reader XI. If you have any troubles loading the compliance report, please update your free Adobe Reader to the latest version from the Acrobat Reader download page.
Policies
Questions?
If you have any questions or inquiries, please contact Sheila James, Director of the I-IDEAS office.