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HomeClinics, Services & ProgramsMental health

Mental health

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Mental health emergencies

If you or someone you know requires emergency help, contact your local emergency services.

In Ontario, call 911 or go to your local hospital emergency room.

YSB's 24/7 Crisis Line & Crisis Chat

The 24/7 Crisis Line & Chat services are for children and youth ages 18 and under who are experiencing a crisis, and for parents, guardians, caregivers, friends or service providers who are concerned about a young person in crisis.

For residents of Ottawa and Eastern Ontario.

Crisis Line

Phone: 613-260-2360 or 1-877-377-7775 (toll free for Eastern Ontario)

Hours: 24/7

Crisis Chat

Website: chat.ysb.ca

Hours: 24/7

CHEO Emergency department

CHEO's Emergency Department provides emergency psychiatric services for children and youth aged 0 to 18 years old. For mental health emergencies, please call 911 or visit 401 Smyth Road.

There are also Emergency departments at the Ottawa Hospital, Montfort Hospital and Queensway-Carleton Hospital.

Tel-Aide Outaouais

Tel-Aide Outaouais

 Gatineau: 819-775-3223

 Ottawa: 613-741-6433

 Rural Outaouais: 1-800-567-9699 (toll free)

For Champlain hospitals: Psychiatric Emergency Assessment

Hospitals in the Champlain region can refer a patient for a virtual Psychiatric Emergency Assessment with CHEO.

Learn more and make a referral

1Call1Click

Children, youth, families and health-care providers can now connect, request information and book referrals for CHEO mental health services through 1Call1Click.ca.
1Call1Click.ca is a new bilingual service designed to match children, youth and families living in Eastern Ontario with the right mental health and addiction services, at the right time. An initiative of the Kids Come First Health Team, 1Call1Click.ca is the first of its kind in Ontario and brings together 33 local providers of child and youth mental health and addiction services.
Visit 1Call1Click.ca to learn more and book an appointment

Local counselling & support options

Quick access to phone, video or walk-in counselling

Counselling Connect

The Walk-In Counselling Clinic

613-755-2277
For 16 years and older

Short, medium or long-term counselling and supports

Youth Services Bureau (YSB)
Mental Health Services
613-562-3004

Somerset West Community Health Centre
(343) 571-0097
For African, Caribbean and Black communities

Hope for Wellness Helpline
1-855-242-3310
For Indigenous people

Crossroads Children’s Mental Health
For children under the age of 12
613-723-1623
info@crossroadschildren.ca

Family Services Ottawa
(613) 725-3601 ext. O
For 2SLGBTQ+ community members

Kind Space (peer groups)

For 2SLGBTQ+ community members

Le Cap

(613) 789-2240

Counselling for addictions and eating disorders

Rideauwood Addiction and Family Services
(613) 724-4881


Dave Smith Youth Treatment Centre
(613) 594-8333

info@davesmithcentre.org


Hopewell Eating Disorder Support Centre
(613) 241-3428


Le Cap
(613) 789-2240

Supports for parents and caregivers

Parent’s Lifeline of Eastern Ontario

(613) 321-3211 or 1-855- 775-7005

safeTALK training

Training to help prevent suicide
Canadian Mental Health Association- Ottawa
(613) 737-7791 ext 217

Community and Social Services

211 Ontario

Can be reached by dialling 211

View a PDF copy of the Kids Come First Know What To Do guide

Make a referral

Referrals can be submitted by your family doctor or health-care provider.

Information for providers

Children, youth, families and health-care providers can now connect, request information and book referrals for CHEO mental health services through 1Call1Click.ca.
1Call1Click.ca is a new bilingual service designed to match children, youth and families living in Eastern Ontario with the right mental health and addiction services, at the right time. An initiative of the Kids Come First Health Team, 1Call1Click.ca is the first of its kind in Ontario and brings together 33 local providers of child and youth mental health and addiction services.
Visit 1Call1Click.ca to learn more and book an appointment

Find mental health resources

Visit our online resource section to learn about child and youth mental health and access CHEO recommended websites, books, apps, videos and more!

Mental health resources

Request a mental health presentation

CHEO's Mental Health team has some capacity to offer community presentations on a variety of mental health topics. If you would like to request a presentation, please complete and submit our form at least two weeks prior to the requested presentation date.

Request a presentation

Our plan

In collaboration with The Royal Ottawa Mental Health Centre, we have developed a strategy to guide our services and help us adapt to the rapidly changing environment of child and youth mental health. The Young Minds Partnership strategy was developed by surveying over 800 staff, physicians, researchers, community groups, children, youth, and families. This plan will improve our services by working closely with community partners, reducing wait times, improving transitions from youth to adult services, and more. This plan is designed to improve the lives of those with mental illness by keeping patients and their families at the center of all we do.

View the Young Minds Partnership Report Card 2018-2019

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