We’re here to help connect you with the right information or service. Please review the options below before reaching out to ensure you get the fastest and most accurate support.
Medical inquiries
CHEO does not provide medical advice or respond to medical questions via our contact us form.
- If you have concerns about your child’s health or well-being, please contact your family doctor or primary care provider.
- In case of a medical emergency, call 911 or visit our Emergency Department, which is open 24 hours a day, 7 days a week for patients (ages 0–18) requiring urgent care.
Medical records and MyChart
For questions about your child’s medical records or CHEO MyChart:
Call: 613-737-7600 ext. 6789
- Email: mychart@cheo.on.ca
- Visit the CHEO MyChart FAQ for quick answers
Appointments & scheduling
For help with appointments or scheduling:
- Call our scheduling team: 613-737-7600 ext. 2222
Referral to CHEO
To see a specialist at CHEO:
- A referral from a family physician or primary care provider is usually required.
- Please consult your doctor first to discuss your child’s needs.
Self-referral options
Some patients with specific conditions may be able to self-refer through CHEO’s Access Team:
Becoming a volunteer
CHEO volunteers support patients, families, and staff across many areas.
- Volunteer roles are assigned and supervised by CHEO staff.
- To stay informed about volunteer opportunities, sign up for updates here: Volunteer in a department - CHEO
All other inquiries
If your question does not fit into one of the categories above, please contact us below:
401 Smyth Road
Ottawa ON K1H 8L1
Phone: 613-737-7600
Email Us