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HomeResources and SupportFamily and caregiver supportsLanguage and interpretation services

Language, interpretation and intervenor services

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Language and Interpretation Services

CHEO offers language interpretation for all patients, clients and their families. You can access these services by letting a member of your care team know that you require interpretation services. They will contact CHEO’s interpreter services department and make the necessary arrangements.

We do our best to accommodate your language preferences and work with many providers to ensure we are providing you with care in your preferred language. These providers include our own independently contracted interpreters, CISOC (Cultural Interpretation Services for Our Communities), Canadian Hearing Society, Sign Language Interpreting Associates Ottawa, and Voyce. With the help of these providers, along with our bilingual staff, we are able to provide you with care in your preferred language 24/7.

Access Intervenor Services (AIS)

The Ministry of Children, Community and Social Services recently launched  an online portal called Access Intervenor Services (AIS) for accessing intervenor services. The AIS portal will improve access to ministry-funded intervenor services by:  

  • Acting as the single point of access to services for all people who are deafblind
  • Providing navigational supports and information about intervenor services in Ontario
  • Ensuring that service and support needs are assessed consistently across the province
  • Acting as a central repository of information
  • Reducing the need for people to repeat their stories or provide their information repeatedly if they move to a new community or agency
  • Ensuring that all people who are deafblind, no matter when they became deafblind, where they live or who their service provider is/will be are considered equally to access ministry-funded services

Children, youth and families can apply for Intervenor services or make changes to their current intervenor services through AIS.

Learn more about Access Intervenor Services 

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