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Back to SearchMay 22, 2024, Ottawa, ON — CHEO has achieved the highest level possible in its accreditation process, earning exemplary status from Accreditation Canada, the independent agency that rates the quality and safety of Canadian health-care organizations. CHEO met 2,745 of the 2,760 standards against which it was assessed – a result of 99.5%. CHEO also achieved all 30 required organizational practices in areas like safety, medication management, infection control and communication.
“This accreditation confirms what we work so hard to do each day: provide safe and quality care to the kids and families who depend on us. Achieving such a high rating is a true badge of honour for our people and our organization,” said Alex Munter, President and CEO at CHEO.
Accreditation is required every four years. A team of external experts visits CHEO to assess clinical and organizational processes. CHEO received high praises from these surveyors for its successful navigation of COVID-19, new urgent care clinics, strong safety culture, as well as community and home care programs such as the Kids Come First initiative and 1Call1Click. Also highlighted were the integration of technology, impact of the research enterprise and engagement of patients and family in care.
“CHEO staff, medical staff, learners and volunteers have worked hard and shown a strong commitment to safety, quality, and excellence, which creates the best experience for children, youth, families and everyone who comes to CHEO,” adds Munter.
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About CHEO
Based in Canada’s capital, CHEO is a globally renowned health institution with a mission to provide exceptional care and support to children, youth and their families. Opening our doors in 1974, we offer a full range of specialized pediatric care and services to children from eastern and northern Ontario, western Quebec and Nunavut. Our site is home to a hospital, a children’s treatment centre, a school, a research institute, and is affiliated with the University of Ottawa as an academic health science centre. Named Canada’s best health-care employer by Forbes in 2024 and 2025, we are home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives.