Close Alert Banner
Skip to Content

Hospital

ResearchFoundation

Text Resize

Regular Large X-Large

Colour Contrast

Default High

Accessible formats and communication supports are available, please contact accessibility@cheo.on.ca

View Our Accessibility Plan

CareersContact UsWebsite FeedbackMyChart
FR
Childrens Hospital of Eastern Ontario Logo
Contact Us
  • Coming to CHEO
    • Accessibility
    • Amenities
    • Health Records
    • Maps and locations
    • Parking
    • Patient safety
    • Pay your bill
    • Pharmacy (Kidcare)
    • Preparing for your stay or visit
    • Research Connection
    • Visiting hours and policies
    View our Physician directory page
    Find Your Doctor Directory
  • Clinics, Services & Programs
    • A-Z Directory
    • Core Innovation
    • Emergency care
    • IR/Cath and Sim Labs
    • Make a referral
    • Mental health
    • School
    • Surgical care
    • Virtual care
  • Resources and Support
    • A-Z resources
    • Community supports
    • Families First newsletter
    • Family and caregiver supports
    • Indigeneity - Inclusion, Diversity, Equity, Accessibility, Social justice
    • Patient Experience
    • Transition to adult care
  • Get Involved
    • Co-op program
    • Donate
    • Family Advisory Council
    • Feedback
    • Share your voice
    • Volunteer
    • YouthNet
  • About Us
    • About CHEO
    • Careers at CHEO
    • CHEO leadership
    • For community physicians
    • For learners, students and residents
    • For pharmacists
    • Newsroom
    • Our partners
    • Privacy and confidentiality
HomeAbout UsAbout CHEOReporting and statisticsSocial media terms of use

Social media terms of use

Mother and daughter

Regular Large X-Large
 
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email this page Email
About Us
    • About CHEO
      Toggle Section About CHEO Menu
      • Advocacy
        Toggle Section Advocacy Menu
        • Physical punishment
      • Awards, Accreditations and Designations
      • Celebrating 50 years
      • Commitment to care
      • Here We Grow
        Toggle Section Here We Grow Menu
        • Family Advisory Committee
        • Our People
        • Our programs and services
        • Our Spaces
      • I-IDEAS
      • Kids Health Alliance
      • Reporting and statistics
        Toggle Section Reporting and statistics Menu
        • Disclaimer
        • Executive compensation
        • Patient Safety Indicators
        • Social media terms of use
      • Vision, Mission and Values
    • Careers at CHEO
      Toggle Section Careers at CHEO Menu
      • Current Opportunities
      • Life at CHEO
      • Meet our staff
      • Nursing: Health Human Resources Programs, Students and Clinical Externs
    • CHEO leadership
      Toggle Section CHEO leadership Menu
      • Board and Committee Portals
      • Board of Directors
    • For community physicians
      Toggle Section For community physicians Menu
      • Medical Staff Office
    • For learners, students and residents
    • For pharmacists
    • Newsroom
    • Our partners
      Toggle Section Our partners Menu
      • Kids Come First
    • Privacy and confidentiality
      Toggle Section Privacy and confidentiality Menu
      • Access to information

Contact us

Receive Email Updates...

Terms of use

CHEO's role is to meet the health needs of children and youth. Because of this, we must be particularly careful about how we use social media to exchange information and interact with our community. By engaging with any of CHEO's social media accounts, you must agree to our terms of use.

Maintain a positive atmosphere

Make sure messages you post are respectful towards others, no matter how strongly you disagree with their opinion. Unpleasant, personal remarks are hurtful. Highly critical comments can make other members hesitant to express their opinions. So, please feel free to disagree, but phrase all comments in respectful language.

Share your experience, not your advice

We encourage you to share your story, but please do not provide medical advice or recommendations.

Seek professional help when in crisis

CHEO's social media accounts are not meant to provide crisis support. If you are in crisis, we encourage you to get professional help so that you can get the care you need.

  • Telehealth Ontario: 1-866-797-0000
  • Kids Help Phone 24/7 phone counseling for children and youth: 1-800-668-6868
  • Youth Services Bureau 24/7 crisis line: 1-877-377-7775 (toll-free) or online crisis chat

Use caution and common sense

Virtual discussion groups are a great way to connect with other people. However, keep in mind that some people may not be who they seem. You should never share personal, identifying information online; especially personal information about your children and family. Remember that information posted on any social media site can live online forever. Think about what that means before sharing.

Be respectful

Discriminatory comments are not permitted. Discriminatory comments include negative references to someone's race, age, gender, sexual orientation, religion, political beliefs, body type, physical or mental health and/or access issues. Comments that are discriminatory or libelous, or create privacy concerns, will be removed.

No endorsements

No advertising or solicitation of any kind.

Privacy

Privacy of patients/clients, families and staff must be respected. Do not use full names or last names of people when posting comments, or provide any other identifying details. You are responsible if you post any private details about yourself or your family.

Be authentic

Information you post about yourself must be true. Do not impersonate, falsely represent, or otherwise misrepresent yourself. If you post content, you must have the right to do so and you must not violate any copyright laws.

Third party content

You acknowledge and agree that CHEO is not responsible for any content or comments posted on the site by a third party.

Age of consent

You must be age of majority. If you are not, you must get permission from your parents before participating.

Liability

Under no circumstances is CHEO, or its representatives, liable for any damages that occur from or are related to your interaction with CHEO's social media activities. You acknowledge that you are personally liable for the content of your posts and the consequences thereof.

Do you have concerns?

If you have any concerns about care received at CHEO, our Patient/Family Representative is here for you. The purpose of their job is to represent and help children, youth and families through advocacy and problem-solving. They can help during your time at CHEO, as well as after you leave.

Our Patient/Family Representative will:

  • help you understand some of your rights and CHEO's policies and procedures
  • make sure your feedback (positive or negative) is heard and used to ensure CHEO's care is the best possible

For more information, please contact our Patient Experience team.

If you have any concerns about our social media accounts, please contact our Communications team.

CHEO

  • Coming to CHEO
  • Clinics, Services & Programs
  • Resources and Support
  • Get Involved
  • About Us

Contact Us

CHEO
401 Smyth Road
Ottawa ON K1H 8L1
Phone: 613-737-7600
Email Us

 

Connect with us

View our Facebook Page View our Instagram Page View our YouTube Page View our LinkedIn Page

Sign up for our newsletter

twitter:00000000-0000-0000-0000-000000000000

Children's Hospital of Eastern Ontario logo

Copyright 2025 CHEO.

By GHD Digital
  • Sitemap
  • Accessibility
  • Disclaimer
  • Privacy and confidentiality
  • Website Feedback
  • Contact Us

Staff Portal

Close Old Browser Notification
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.